Color	maroon, White

We aim to ensure customer satisfaction with every order. If you are not fully satisfied, you may request a return, refund, or exchange in line with the policy below.

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Eligibility for Returns

• Products can be returned within 30 calendar days of delivery.

• Items must be unused, unopened, and in original packaging.

• Proof of purchase (order confirmation, receipt, or email) is required.

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Non-Returnable Products

• Used or opened personal care and hygiene products.

• Customized, special-order, or promotional items, unless defective.

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Return Process

1. Email us at support@veilli.com with your order number.

2. Our team will arrange pickup or guide you to ship the product back to:

📍 Warehouse #13, Plot 4488, Al Saja Industrial Estate, Sharjah, UAE

3. Once received, items will be inspected. If approved, a refund, replacement, or exchange will be issued.

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Refund Method & Timeline

• Refunds will be processed within 5 business days of product inspection.

• Online payments: refunded to the original payment method.

• Cash on Delivery (COD) payments: refunded via bank transfer or store credit.

• COD handling fee (AED 10) and original shipping charges are non-refundable.

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Return Shipping Costs

• If the return is due to defect, damage, or wrong item received → Veilli covers the return cost.

• If the return is due to customer choice (change of mind ordered) → customer bears return shipping cost.

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Exchange Policy

We also offer product exchanges for eligible orders:

• Exchanges must be requested within 30 days of delivery.

• Items must be unused, unopened, and in original packaging.

• Exchanges are subject to product availability. If the desired product is out of stock, a refund or store credit will be provided.

• If the exchange is due to defect, damage, or wrong item sent, Veilli covers shipping.

• If the exchange is due to customer choice (different model, or color preference), the customer pays return and re-shipping costs.

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Fraudulent Claims

Veilli reserves the right to reject returns, refunds, or exchanges in cases of fraud, including but not limited to:

• Claiming non-delivery despite confirmed courier tracking.

• Returning items not purchased from Veilli.

• Returning empty, counterfeit, or damaged packages.

• Filing duplicate refund requests via banks, PayPal, or other platforms.

Such cases may result in account blacklisting and reporting to UAE authorities.

Shipping & Delivery Policy

At Veilli, our goal is to provide a seamless shopping experience with safe, reliable, and timely delivery across the United Arab Emirates.

Order Processing

• All confirmed orders are processed within 1–2 business days (Sunday–Thursday).

• Orders placed on weekends or UAE public holidays will be processed on the next working day.

Delivery Timelines

• Standard delivery within 2–4 business days across UAE.

• Remote areas may require an additional 1–2 days.

• Customers will receive an SMS/email confirmation with tracking details once the order is dispatched.

Shipping Fees

• Standard delivery fee: AED 10 per order.

• Free shipping on orders above AED 200.

• For Cash on Delivery (COD), an additional AED 10 handling fee applies.

Delivery Coverage

• Currently, Veilli only delivers within the United Arab Emirates.

• International shipping is not available at this time.

Accuracy of Information

• Customers are responsible for providing correct shipping addresses and contact numbers.

• Veilli is not liable for delays or non-delivery caused by incorrect/incomplete information.

Warehouse & Dispatch Location
📍 Warehouse #13, Plot 4488, Al Saja Industrial Estate, Sharjah, UAE