Shipping & Delivery Policy

Shipping & Delivery Policy

At Veilli, our goal is to provide a seamless shopping experience with safe, reliable, and timely delivery across the United Arab Emirates.

Order Processing

  • All confirmed orders are processed within 1–2 business days (Sunday–Thursday).

  • Orders placed on weekends or UAE public holidays will be processed on the next working day.

Delivery Timelines

  • Standard delivery within 2–4 business days across UAE.

  • Remote areas may require an additional 1–2 days.

  • Customers will receive an SMS/email confirmation with tracking details once the order is dispatched.

Shipping Fees

  • Standard delivery fee: AED 10 per order.

  • Free shipping on orders above AED 200.

  • For Cash on Delivery (COD), an additional AED 10 handling fee applies.

Delivery Coverage

  • Currently, Veilli only delivers within the United Arab Emirates.

  • International shipping is not available at this time.

Accuracy of Information

  • Customers are responsible for providing correct shipping addresses and contact numbers.

  • Veilli is not liable for delays or non-delivery caused by incorrect/incomplete information.

Warehouse & Dispatch Location
📍 Warehouse #13, Plot 4488, Al Saja Industrial Estate, Sharjah, UAE